My name is Aaron Dungca and I’m a Business Operations and Customer Experience within the Greater Boston Area.
Aaron Dungca's Bio:
Aaron Dungca's Experience:
Business Operations & Customer Exprience at Foundation MedicineOctober 2021 - Present | Boston MA
Designing an internal Account Pulse Check and Account Health Score to provide a comprehensive view of customer accounts by integrating Salesforce, Conga, JIRA, Smartsheet, and CTMS. Facilitating a Monthly Business Review Dashboard build out that streamlines finance and sales bookings data, reducing manual calculations by 10+ hours per month and adding real-time actionable insights for all teams. Scoped and executed the automation of a $200K data product delivery that enabled 3 deals worth $1M within 6 months of joining the Biopharma team. Spearheaded the implementation of Salesforce solutions for the Commercial and BioPharma teams, leveraging data gathering sessions and cross-functional collaboration to drive results.
Sales Operations Analyst at Samsung NeuroLogicaJuly 2019 - June 2021 | Danvers, MA
Trusted in driving sales strategy for Digital Radiography and Ultrasound within 12 months of employment. Spearheaded the restructuring of daily operations organization, order processing, and communication with sales operations director. Executed cross-functional responsibilities with finance, marketing, supply chain, and design engineers in order to close monthly sales revenue, customize products according to market trends, and problem solving customer pain points at the grass roots level. -Analyzed $4-5 million territory sales process by utilizing Salesforce platform through monthly sales reports, opportunity stages, and BDM / AE partnerships. -Designed and implemented commissions and bonus reporting process by integrating Microsoft Office tools (Forms, Power Automate, Excel, and Outlook) which saved members 1 hour of administrative weekly tasks. -Partnered with service, product managers, data analysts and design engineers to solve technical issues which resulted in the development of proactive standard operating procedures. -Performed year end field inventory audit of over 1000+ items involving $2.2 million in inventory. -Developed competitive strategies with Marketing to determine the ideal product launch during COVID-19. -Responsible for approving and applying accurate discount percentages for 3rd party customers varying in contract agreements of commission, affiliations, and regional locations through local CRM and Salesforce CPQ. -Served as a mentor for multiple members of the Sales Operations team and an active participant to the Employee Engagement Committee at Neurologica.
Operations Manager at Boating in BostonJune 2015 - August 2018 | Stoneham MA
Coordinated 500 weekly guest reservations through Kronos Point of Sales application for this community kayak and sailboat rental organization. Ensured adequate staffing and recruited new staff, as needed. Onboarded new employees and trained staff on the fundamentals of safety, customer service and daily responsibilities. Assisted in the troubleshooting of inaccurate employee timesheets to ensure proper payment. • Delivered high quality customer service through clean and professional upkeep of grounds and equipment, resulting in 50% increase in customers, campers and revenue within the first year. • Provided team members with both positive and constructive feedback to ensure optimal performance by each employee.
Fitness Instructor at Massachusetts Institute of Technology2014 - 2016 | Cambridge MA
Championed design and execution of an emergency elective Physical Education course for undergraduates in critical need of physical education credits to graduate. Successfully negotiated and managed course logistics, funding and resourcing with key stakeholders to ensure best-in-class program delivery. • Piloted course for 28 participants, with 93% of students completing the program (a 13% increase over MIT’s initial expectations of 80%), resulting in the successful securing of funds for annual program delivery. • Delivered program materials, resource information, communications, and grading to all students using the MIT Stellar Learning Management System.
Aaron Dungca's Education:
Boston University2016 – 2018Leadership Licensure
Fitchburg State University2011 – 2012Masters in Arts
Springfield College2006 – 2010Bachelors in Science
Aaron Dungca's Interests & Activities:
Aaron's interest and hobbies are football, learning about fitness (weight lifting, jogging, HIIT), nutrition, meditation, and relaxation. He is an avid podcast listener, audio book connoisseur, pour over coffee fanatic, history channel addict, and self taught musician (flute, saxophone and newest guitar).